Wednesday, 9 July 2014

How to Deactivate or Unsubscribe to BSNL VAS through IVRS?

A standardized BSNL Toll Free Short Code number “155223” has been assigned to deactivate the Value Added Services (BSNL VAS) in an easy way, user friendly and transparent manner through SMS (Deactivation through SMS) and through IVRS.

Earlie on this blog we discussed about How to Deactivate VAS of Permanently through sending SMS? from Mobile device.

Procedure to Deactivate VAS through IVRS method:
  • In each State, the IVRS is available with an option of minimum 2 languages - English and the dominant language of the state.
  • On dialing 155223, you will be offered over a recorded announcement, the list of VAS activated on your mobile number.
  • E.g.“...welcome to XYZ Telecom Ltd....to Stop Caller Tunes Press 1, to
  • Stop Cricket Alert press 2...... to repeat press 0...”
  • (in case Caller Tune and Cricket Alert are active)
  • You can select the VAS to be deactivated, by pressing the appropriate key for the VAS to be deactivated.
  • E.g. “to deactivate Cricket Alert, you shall press 2.”
  • You will receive an SMS informing that the request to deactivate the VAS has been received; it will be deactivated within 4 hours.
  • After deactivation of the VAS, another SMS confirming the deactivation of VAS will be sent to you.
  • In case of wrong key pressed or no key pressed for 10 seconds:
  • You will be informed that the key pressed is wrong and the list of activated VAS will be repeated once again.
  • If you are not able to press correct key again, you will be transferred to a call center agent.

Readmore: 
How to Deactivate VAS through sending SMS

Note: Subscribers, who wish to deactivate any of the VAS on 155223, will not be diverted to any other helpline for deactivation of VAS.

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