Saturday, 8 August 2015

Mobile subscribers dial or SMS to 1925 for activate or deactivate Internet services

Now, mobile phone users will be able to activate or deactivate internet service through sending SMS or
dialing Toll Free Short Code 1925 from their mobile device from 01-09-2015 onwards across the country.

Telecom Regulatory Authority of India (TRAI) to reduce the number of Complaints has issued new directive to protect the mobile subscriber interest using wireless internet service were keeping the process of deactivation very complex to earn extra revenue.


According to the TRAI new directive to activate or deactivate mobile data services, mobile subscribers can send ‘START’ or ‘STOP’ to short digit code 1925 from their mobile phone. This Toll Free number 1925 enables mobile user either by making a call following instructions through IVR or sending SMS for activate or deactivate internet service.

After implementation of this new Toll free short digit code Operators cannot charge beyond the subscribed data limit says TRAI. The new amendment helps mobile subscribers for charging data usage beyond subscribed limit without their explicit consent. Telecom Operators will have to respond immediately to customer about status of activation and deactivation of internet service.

Data usage information to Consumers:
Service providers have been mandated to provide, through SMS or USSD code.
Information to mobile data users regarding data used, after every 10MB of data usage to all mobile data users except users of special data packs (STV/Combo/Add-on-pack). The subscribers to be provided an option to opt out if they do not desire to receive such information.

On several of special data packs (STV/Combo/add-on-pack) information to users, whenever the limit of data usage reaches 50%, 90% and 100% of data available in the account of the subscriber or when the data balance available in the account of the subscriber reaches 500 MB, 100 MB and 10MB. Further the consumer shall be informed about the details of tariff applicable after exhausting the data limit, when the data limit reaches 90% or the data balance available in the account reaches 10MB.
An alert to International Roaming customer cautioning him to deactivate data service if he does not intend to use data services.

Activation or Deactivation of Internet services:
Internet services should be activated or deactivated only with the explicit consent of the subscriber through a Toll free short digit code 1925. Data services through Special Tariff Voucher or Combo Voucher or add-on pack will be deemed to have been activated with consent till the expiry of the validity period of the voucher / pack or on the consumption of entire data, whichever is earlier. The mobile subscribers informed through SMS at periodic intervals about the prescribed procedure for deactivation of data service.

According to the new directive, TRAI made it clear that the consent of a customer expires after the subscribed mobile internet limit, like 500MB, 1GB etc. gets exhausted. It means, operators cannot charge consumers subscribed to data packs such as STV (special tariff voucher) / Combo Voucher / Add-on pack, beyond the subscribed data limit.

Service providers to send alerts to those subscribers who have not subscribed to mobile internet service, but use it as per their need, after every 10 megabyte of data consumed by them. Subscribers who are on international roaming will only get alert asking them to switch off the internet service on their phones if they are not using it, suggested TRAI.

From 1st September onwards Telecom operators should implement this service across the country without fail says TRAI.

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